This program provides expert business skills and knowledge for efficiency, competence and profitability in business, industry and Commerce. Business managers and administrators must be proficient in management, finance, accounts, human resource, purchasing, marketing, inventory, computers, communication and more, all of which this Program covers.

Summary of Major Topics

• Business objectives, planning and forecasting in business.
• The business plan; competition, location, knowledge, skills, market potential.
• The business environment: public, private and trading enterprises.
• Sole-proprietors, partnership firms, limited liability companies, the board of directors.
• Capital and the financing of businesses, sources of capital, share issues.
• Business revenue, income, expenditure, overheads.
• The importance of working capital, its components and management; cash and funds flow
• Starting or taking over a business - factors to investigate and consider, research, competition, market potential, location factors, goodwill.
• Business organization, structure, expansion, delegation, re-organizing.
• Communications: internal and external, vertical and horizontal, channels.
• Communications: effect on employees, managers and customers.
• Budgeting, budgetary control, limiting factors.
• Sales budgets, production budgets, other sub-budgets, the master budget.
• Pricing policy and factors effecting prices set.
• Credit: types and purposes, credit limits, credit control, bad debts.
• Discounts: trade, quantity, others, why and how offered.
• Management of personnel: recruitment, job analysis, advertising, selecting, inducting.
• Personnel and employees: training, controlling, remunerating.
• Motivation, human resources, discipline, counselling, resignations, retirements.
• Stock control, the stores department, costs, stock levels, stock records, stock-taking.
• Purchasing, buying, choosing suppliers, ordering, negotiating with suppliers.
• Selling, sales and marketing management, market research.
• Advertising, publicity and sales promotion.
• Prices and pricing policy.
• Office management, structure, charts.
• Business control and setting standards.
• Production management: market, technology and manpower factors.
• Production methods, factories, machinery and equipment; costing, standard costs, variance.
• Financial accounting and records, bookkeeping.
• Manufacturing and trading and profit & loss accounts, the balance sheet, ratios and analysis.
• Office organization and control, layout, data, records, the office environment.
• Health and safety in the workplace, O & M Studies.
• Computer programs and systems, IT, security.